Refund policy
Last updated: 04/22/2026
At Aurelle, we want you to feel confident in your purchase. If you’re not fully satisfied, we’re here to help.
RETURN RULES SUMMARY
- Returns accepted within 30 days of delivery
- Customer is responsible for return shipping costs
- No restocking fees
- No final sale items
RETURNS
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused, unopened, and in their original packaging
- Products must be in the same condition that you received them
To start a return, please contact us at:
basalaeviva@icloud.com
Once your return is approved, we will provide instructions on how to send your item back.
REFUNDS
After we receive and inspect your return, we will notify you of the approval status.
If approved:
- Your refund will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
RETURN SHIPPING
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service, as we are not responsible for lost returns
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at:
basalaeviva@icloud.com
Include:
- Your order number
- Photos of the item
We will resolve the issue as quickly as possible.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, we do not accept returns on:
- Opened or used skincare products
CONTACT
For any questions regarding returns or refunds, please contact us at:
Email: basalaeviva@icloud.com